Refund Policy

Your report is researched and written specifically for your athlete, and most are delivered within one business day. That makes the timing straightforward:

• Before we start research — full refund, no questions asked.
• After delivery — tell us what went wrong within 14 days. If the report has factual errors, ignores what you told us in the intake, or is missing something we promised, we will fix it or refund it.
• What we cannot refund — the outcome. We do not refund because a coach did not reply or a school did not offer.

If you change your mind before we have started work on your report, email us at hello@rosterfit.co and we will refund you in full. Because delivery is usually within one business day, this window is short in practice — the sooner you write, the simpler it is.

For 14 days after delivery, write to us about anything in the report that looks wrong. We will review it and, at our discretion, correct the report, rebuild the affected part, or refund you in whole or in part.

We expect to refund or fix in cases like these:

• The report contains material factual errors about the programs it recommends.
• It disregards information you gave us in the intake — position, division goals, academic priorities, or geography.
• It is missing a component we said it would include.
• It was never delivered, or arrived unreadable.

We sell research and strategy, not results. Consistent with the disclaimer shown throughout this site, we do not refund on the basis of:

• Whether college coaches respond to outreach.
• Whether your athlete receives an offer, a roster spot, admission, or a scholarship.
• Program details that changed after your report was written — rosters, coaching staff, and recruiting needs move constantly.
• Disagreement with our assessment of fit, where that assessment is reasoned and consistent with the profile you gave us.

We also cannot refund a report built on inaccurate intake information. If the metrics or academics you submitted were wrong, tell us — we would rather rebuild it from correct numbers than argue about it.

Email hello@rosterfit.co from the address you used at checkout, and tell us your athlete's name and what went wrong. You do not need a form or a specific phrase. We aim to respond within two business days.

Approved refunds go back to the original payment method through Stripe, our payment processor. Depending on your bank, the funds typically appear within five to ten business days. We do not issue cash, credit, or store balance.

If something is wrong, email us first. A card dispute takes weeks, freezes the conversation, and usually ends somewhere neither of us wanted. We would rather fix the report or send your money back.

RosterFit Baseball is operated by Verdi Ventures LLC. Questions about this policy go to hello@rosterfit.co.